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How can we help?
Tranzacționarea este riscantă
How many lots can I trade? What is the maximum number of lots I can trade?
How do I sign up for a TIOmarkets.eu trading account?
Why do I need to send you my proof of ID and address?
What can I do or not do while my account is pending approval?
What do I do if I have not received my verification email?
How do I reset my password?
Where can I locate TIOmarkets.eu legal documentation?
What is the dormancy fee?
Does the dormancy fee apply to me?
How much is the dormancy fee?
What documents do I need to provide for my account to be verified?
What documents are accepted for Proof of Identity (POI)?
What documents are accepted for Proof of Address (POA)?
How do I upload my documents?
What base currencies are available?
How can I update the language emails are sent to me in?
How can I change my base currency in my member area wallet?
How can I change my base currency in my MT4 trading account?
Why do I need to send you my proof of ID and address?
Proof of ID and address are required to comply with regulatory requirements and ensure the security of your account. As a regulated and responsible company who deals in financial instruments, we are both legally and morally obligated to ensure that you are who you say you are and to maintain the security of your account. We need to have evidence of a government-issued ID or passport plus a recent proof of address dated within the last 6 months.
Please make sure you upload clear and color copies through the secure client portal after login, or you can email them to [email protected].