How can we help?

1. How many lots can I trade? What is the maximum number of lots I can trade?

2. How do I sign up for a TIOmarkets.eu trading account?

3. Why do I need to send you my proof of ID and address?

4. What can I do or not do while my account is pending approval?

5. What do I do if I have not received my verification email?

6. How do I reset my password?

7. Where can I locate TIOmarkets.eu legal documentation?

8. What is the dormancy fee?

9. Does the dormancy fee apply to me?

10. How much is the dormancy fee?

11. What documents do I need to provide for my account to be verified?

12. What documents are accepted for Proof of Identity (POI)?

13. What documents are accepted for Proof of Address (POA)?

14. How do I upload my documents?

15. What base currencies are available?

16. How can I update the language emails are sent to me in?

17. How can I change my base currency in my member area wallet?

18. How can I change my base currency in my MT4 trading account?

19. What account types are available on MT4?

20. What is the age limit to open a live trading account?

21. Which countries are excluded?

22. Is hedging allowed?

23. Are scalpers allowed?

24. I want to change my profile and personal details. How?

25. What is an inactivity fee?

26. Are there any charges on open stocks positions?

27. What time are the trading hours?

28. Can I open multiple accounts with TIOmarkets?

29. I registered an account and filled out the questionnaires in my client portal but now my account is deactivated, why?

30. How long is my demo account valid for?

31. How do I create a demo trading account?

32. How do I create a live trading account?

33. What are the maximum lot sizes on my demo or live trading account?

34. How can I increase the maximum lot size on my account?

35. What is the maximum number of orders on my account?

36. Do you provide negative balance protection?

37. Is it possible to get higher leverage?

38. How to be classified as a professional client?